SCHEDULING POLICY

(Appointments and Walk-Ins on a First-Come, First-Served basis)

The EYE REPUBLIC Ophthalmology Clinic out patient consultation services accept both scheduled appointments and walk-ins on a First-Come, First-Served basis. We encourage everyone to come 15 minutes prior to their apppointment. We'll do our best to see you within 30 minutes of your appointment. If you arrive after your scheduled appointment, your visit will be treated like a walk-in on a First-Come, First-Served basis.

There is always an eye doctor in each clinic so you are guaranteed to see one during your visit. We provide specific schedules of doctors for your planning convenience. We also understand that there are instances when a patient directly contacts our physicians and arranges for special consultations on a case-to-case basis. These patient-physician arrangements are honored by each clinic as best as possible.

This EYE REPUBLIC Ophthalmology Clinic contact information page contain dedicated contact numbers for those wishing to get in touch with us by phone, mobile, or email. In addition, if you wish to obtain further details on specific clinical services at EYE REPUBLIC before making a referral or requesting availability, each clinical service has a web site page, which should include a phone number for requesting further information.

Preregistration

Preregistering expedites your clinic consultation. A time range for your actual arrival on a particular day is given. Preregistration is still subject to our scheduling policy.

Note: Due to the popularity of our online preregistration feature, the online preregistration for a clinic visit must be completed 1-2 weeks ahead of your scheduled appearance. For over-the-phone preregistration for a clinic visit, it must be completed 2-3 days ahead of your scheduled appearance. For clinic visits that are to occur in less than 2-3 days, please call us (632) 536-2398 Manila or (632) 771-9253 Asian Hospital or (632) 632-7846 Medical City or (632) 407-3883 St. Luke's or stop by the patient lounge when you arrive at the EYE REPUBLIC Ophthalmology Clinic.

We are committed to providing the best service for all our patients. Our registration staff will be happy to assist you in obtaining any needed information.

Information Needed

We need to obtain the following information before your visit to EYE REPUBLIC Ophthalmology Clinic:

• Demographics (This includes information about you - your name, address, phone number, etc.) If you have had any changes to this information from a previous visit, or have any questions - please contact us.

• PhilHealth (Kindly provide all the requirements. Our coordinator will assist you)

• Insurance cards / HMOs (You will need to provide all of your health insurance numbers and details)

• Referrals (if required). If you need a referral to have an appointment at the EYE REPUBLIC Ophthalmology Clinic, please have your physician's office fax the referral to Patient Registration.

• Abstracts (if available). Clinical abstracts provide us with information essential for your care. Please have your physician's office fax the referral to Patient Registration.

• Physician information including your doctor's name and address

• Patients who are making arrangements to see us for the first time will be offered the "first available" day by the telephone operator. With eye disease the philosophy of EYE REPUBLIC Ophthalmology Clinic has always been to work patients in to the schedule quickly if they have active disease or sight-threatening complications. If you intend to walk into any of our branches, we suggest that you do so as early as your schedule permits in order for you to be seen as soon as possible.

EYE REPUBLIC Ophthalmology Clinic works closely with the PGH Department of Ophthalmology and Visual Sciences Emergency Department to respond to clinical emergencies involving patients  with eye disease.  If your situation is an emergency, rather than trying to use the hospital's appointment scheduling system, we recommend that you go to the Emergency Department for emergency care and referral to our clinic and doctors.  The PGH Department of Ophthalmology and Visual Sciences Emergency Department is open 24 hours a day.  The phone number is (632) 521-8450.

EYE REPUBLIC Ophthalmology Clinic - Asian Hospital works closely with the Asian Hospital and Medical Center Emergency Department to respond to clinical emergencies involving patients  with eye disease.  If your situation is an emergency, rather than trying to use the hospital's appointment scheduling system, we recommend that you go to the Emergency Department for emergency care and referral to our clinic and doctors.  The Asian Hospital and Medical Center Emergency Department is open 24 hours a day.  The phone number is (632) 771-9000.

EYE REPUBLIC Ophthalmology Clinic - Medical City works closely with the Medical City Emergency Department and resident ophthalmology staff to respond to clinical emergencies involving patients  with eye disease.  If your situation is an emergency, rather than trying to use the hospital's appointment scheduling system, we recommend that you go to the Emergency Department for emergency care or ask to be connected to the ophthalmology resident's call room for a referral to our clinic and doctors.  The Medical City Emergency Department is open 24 hours a day.  The phone number is (632) 635-6789.

EYE REPUBLIC Ophthalmology Clinic - St. Luke's Medical Center works closely with the St. Luke's Medical Center Emergency Department and resident ophthalmology staff to respond to clinical emergencies involving patients  with eye disease.  If your situation is an emergency, rather than trying to use the hospital's appointment scheduling system, we recommend that you go to the Emergency Department for emergency care or ask to be connected to the ophthalmology resident's call room for a referral to our clinic and doctors.  The St. Luke's Medical Center Emergency Department is open 24 hours a day.  The phone number is (632) 723-0101.

Change Clinic Visits

If you need to change or cancel your clinic visit, please let us know as soon as possible. It makes a real difference to our resources if we know you will not be attending a clinic or operation, and someone else can use your time.

The more notice you can give us the better, but we will need 72 hours to register and change your schedule.